Patient Rights Supplement

1. Your General Rights

Depending on applicable law and the nature of the services you receive, you may have rights including the right to:

• receive information concerning the services made available through the Platform;

• communicate with the independent healthcare professional responsible for your care;

• ask questions concerning your treatment directly to your treating healthcare professional;

• request access to applicable information maintained by BodyInc;

• request correction of applicable inaccurate information;

• request access to applicable clinical records from your treating healthcare provider;

• submit complaints concerning BodyInc's administrative or Platform services;

• submit complaints concerning your healthcare provider to the provider or the applicable licensing or regulatory authority;

• discontinue use of the BodyInc Platform at any time; and
  

• seek healthcare services from another qualified healthcare provider.
  

Nothing in this Supplement limits any rights provided to you under applicable federal or state law.

2. Right to Know the Role of BodyInc

You have the right to understand that BodyInc is not your treating healthcare provider.

BodyInc may provide:

• technology services;

• administrative support;

• patient intake collection;

• scheduling;

• payment processing;

• customer service;

• communications;

• provider coordination;

• pharmacy coordination;

• prescription and order coordination; and

• other administrative or technical support.

BodyInc does not:

• diagnose;

• prescribe;

• determine medical eligibility;

• select your treatment;

• determine your medication or dosage;

• provide independent medical advice; or

• override the clinical judgment of your treating healthcare professional.

Clinical decisions are made by the independent healthcare professional responsible for your care.

3. Right to Independent Clinical Decision-Making

Your treating healthcare professional is responsible for evaluating your individual circumstances and determining whether treatment is clinically appropriate.

You have the right to receive clinical decisions from the healthcare professional responsible for your consultation without BodyInc directing or overriding those decisions.

BodyInc personnel do not make clinical decisions on behalf of independent healthcare professionals.

4. Right to Communicate With Your Healthcare Provider

Questions concerning your medical condition, treatment, prescription, dosage, medication, contraindications, side effects, or other clinical matters should be directed to the independent healthcare professional responsible for your care.

BodyInc customer-support personnel may assist with administrative matters and may facilitate communications or relay information between you and the applicable healthcare professional.

Administrative assistance does not constitute medical advice.

5. Right to Your Medical Records

Your treating healthcare professional and/or applicable professional entity is responsible for maintaining the clinical record associated with your care, subject to applicable law.

BodyInc may also maintain information within its own technology systems relating to administrative services, intake, prescription history, communications, coordination, and other functions performed by BodyInc.

Because BodyInc is not the treating healthcare provider, a request for the complete clinical record should generally be directed to the healthcare professional or professional entity responsible for your care.

BodyInc will reasonably assist in identifying or directing you to the appropriate provider when appropriate.

Nothing in this section limits any right you may have to obtain records directly from your treating healthcare provider.

6. Right to Request Information From BodyInc

You may contact BodyInc to request access to information that BodyInc maintains about you, subject to applicable law and any applicable legal exceptions.

Depending on the type of information and applicable law, you may also request:

• correction of inaccurate information;

• deletion of information where legally available;

• information concerning certain uses or disclosures; or

• other rights provided by applicable privacy laws.

BodyInc may need to verify your identity before processing a request.

Certain requests may be subject to legal limitations, exemptions, retention requirements, or other applicable restrictions.

7. Health Information and Privacy Rights

BodyInc may receive, maintain, transmit, or otherwise process health information in connection with its technology and administrative functions.

Where BodyInc handles protected health information ("PHI") on behalf of a HIPAA covered entity or other regulated organization in a capacity subject to HIPAA, BodyInc will handle that information in accordance with applicable HIPAA requirements and its applicable contractual obligations.

Your treating healthcare provider may have separate HIPAA obligations and may provide you with a separate Notice of Privacy Practices.

You should review the privacy notice provided by your treating healthcare provider for information concerning the provider's use and disclosure of your PHI.

You may also have additional rights under state privacy or health-data laws.

8. Right to Seek Care Elsewhere

You may discontinue use of the BodyInc Platform and seek healthcare services from another qualified healthcare professional at any time, subject to any obligations or charges that have already been incurred.

BodyInc does not restrict your ability to seek care from another provider.

Discontinuing use of the Platform does not eliminate your right to request applicable records from your treating healthcare provider or information maintained by BodyInc, subject to applicable law.

9. Provider Choice and Provider Changes

Healthcare professionals available through the Platform are independent professionals.

Availability of a particular healthcare professional may change.

BodyInc does not guarantee that a specific healthcare professional will remain available through the Platform.

When legally and operationally appropriate, BodyInc may coordinate services with another appropriately licensed healthcare professional.

Any provider change does not authorize BodyInc to make or alter clinical decisions.

10. Right to Information Concerning Prescriptions

If an independent healthcare professional determines that a prescription is appropriate, the prescription decision belongs to that healthcare professional.

BodyInc may provide administrative assistance with prescription or order coordination.

The applicable pharmacy is responsible for dispensing, compounding, packaging, labeling, and fulfillment functions within the pharmacy's professional and legal responsibilities.

BodyInc does not alter a healthcare professional's prescription or make independent prescribing decisions.

14. Right to Decline Marketing Communications

Marketing communications are separate from service and operational communications.

You may withdraw marketing consent at any time using the applicable unsubscribe or opt-out method.

For marketing text messages, you may generally reply STOP to opt out and HELP for assistance.

Withdrawal of marketing consent does not prevent BodyInc from sending service or operational communications reasonably necessary to administer your account or provide services you have requested.

15. Right to File Complaints

You may submit complaints concerning BodyInc's administrative services, Platform operation, privacy practices, communications, billing, or other BodyInc functions using the contact information provided below.

If your complaint concerns the clinical judgment, treatment, prescribing decision, professional conduct, or licensure of an independent healthcare professional, you may also contact:

• the healthcare professional or professional entity directly;

• the applicable state medical board;

• the applicable state nursing board;

• another applicable professional licensing authority; or
  

• another governmental or regulatory authority with jurisdiction.

BodyInc does not control the disciplinary or licensing process of independent healthcare professionals.

16. Right to Emergency Care

The BodyInc Platform is not an emergency medical service.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Do not rely on BodyInc customer service, administrative messaging, Platform messaging, appointment scheduling, email, text messaging, or other Platform communications for emergency medical care.

17. Right to Accurate Information

You are responsible for providing accurate and complete information to BodyInc and to your healthcare provider.

You should promptly correct information that could affect:

• your identity;

• age;

• location;

• contact information;

• medical history;

• medication history; or

• other information relevant to your requested services.

Providing accurate information supports appropriate administrative coordination and allows the independent healthcare professional to make clinical decisions using the information available to them.

18. Right to Discontinue Platform Use

You may stop using the Platform at any time.

Stopping use of the Platform may not cancel:

• charges already incurred;

• subscriptions that have not yet been cancelled;

• consultations already scheduled;

• prescriptions already issued;

• pharmacy orders already submitted; or

• other transactions already initiated.

Applicable cancellation, refund, and payment terms are governed by the BodyInc Terms and Conditions and the terms presented at checkout.

19. Non-Waiver of Legal Rights

Nothing in this Patient Rights Supplement is intended to waive, eliminate, or restrict any right or protection that cannot legally be waived.

If applicable federal or state law provides you with a greater right or protection than described in this Supplement, the applicable law controls.

20. Contact BodyInc

For questions, complaints, privacy requests, or administrative concerns concerning BodyInc, contact:

For clinical questions, treatment questions, prescription questions, or requests for the complete clinical record, contact the independent healthcare professional responsible for your care.

21. Important Relationship Disclosure

BodyInc is not your healthcare provider.

BodyInc provides technology, administrative, scheduling, payment, communication, customer-support, provider-coordination, pharmacy-coordination, and related services.

Your independent healthcare professional is responsible for your clinical evaluation, medical care, clinical decisions, prescribing decisions, and applicable clinical records.

BodyInc may handle health information in connection with its administrative and technology functions, but BodyInc does not make clinical decisions or provide medical care.

Nothing in this Supplement changes the independent relationship between you and your treating healthcare professional.